Returns Policy

In the unlikely event you receive an item with a defect in the material or workmanship, we will gladly offer you our apologies and a one-time exchange or merchandise credit within 30 days after your item originally shipped.  All sales are final after 30 days.  Items purchased at a discount from the regular retail price are final upon shipment and not eligible for return.

Please understand that variations in color are a natural part of the hand dyed yarn process.  We strive to maintain consistency with the representative images on the website, but you should expect your purchase will be unique with minor differences in color and pattern.  This variation is not considered a defect.

To be eligible for a return, your item must be unused and in the same condition it was shipped.  To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will notify you whether we are able to provide an exchange or merchandise credit.

Shipping

Do not return any items until receiving instructions from us.  We can't accept unauthorized returns.

You will be responsible for paying your own return shipping costs and no credit or refunds will be given against any shipping charges. Shipping costs are in all cases non-refundable.

If you want assurance your return reached us, please use your shipper's tracking service or purchase shipping insurance. We can't guarantee receipt of your returned item.

If you need to initiate a return or have any questions, please contact us at info@alirose-artisans.com.  Thank you.